Tag Archives: BAI Retail Delivery
At this year’s BAI Retail Delivery Conference, there was lots of talk about innovation, which applies not only to new areas like mobile but also to traditional channels like branches. Institutions can grow in-branch revenue by verifying the identities and likely profitability of every applicant in real time during account opening. By delivering better customer analytics in real time to branch staff, institutions can make time-consuming application processes quick and easy, while at the same time segmenting customers sensibly for profitability and risk. Ensuring that each applicant is offered the most appropriate type of account—a full-featured checking account, a “second chance” account with no overdraft protection, or some other type of account—is an excellent way to grow profits and to reduce risks of charge-offs and customer churn.
We’re back from this year’s BAI Retail Delivery Conference in Washington, D.C. It was a great conference: good speakers, lively conversations, and lots of innovation to see on the exhibition floor. There was a lot of excitement about mobile. But in our conversations with bankers, we found that many institutions, large and small, are […]
In October, we attended the BAI Retail Delivery Conference in Chicago. We thought the conference sessions were very educational, including many presentations by industry practitioners with great data and insights. In future blog posts, we’ll be writing about some of the big ideas discussed at the conference—ideas such as applying new technology to streamline customer […]