In financial services, first encounters with customers are critical. Relationships are founded. Critical data is exchanged. And first impressions are formed.
Consider this: nearly 75% of cross-selling opportunities occur within 90 days of an account’s being opened. But a lot of those cross-selling opportunities will misfire because of mistakes and missed opportunities during the customer onboarding process. Nearly 1 in 5 account creations will result in exceptions that will require review from a manager or a security expert. And 30% of accounts will be plagued by keystroke errors. That first glossy mailing welcoming a customer to your institution will not be received well if the customer’s name is misspelled.
At Dragnet Solutions, we’re applying advanced software techniques to help financial institutions make the most of their selling opportunities, while reducing or eliminating keystroke time and errors during the account creation process. And we’re experts at analyzing customer records to spot fraud—even synthetic identity fraud—right away.
We’ve just announced our new service, Accelerated Insight. Just swipe a new customer’s driver license in a mag-stripe reader, and Accelerated Insight instantly shows you the customer’s full name, current address, SSN, and security exception status. No more time lost to taking dictation or puzzling over old data on a driver license (30% of driver licenses have outdated information). We give branch personnel accurate information in real time, so they can get on with the business of selling. And integrating Accelerated Insight with branch office systems means that CRM applications and marketing materials have accurate customer data from the start. That’s accuracy that pays off time and time again in future selling.
You can learn more about Accelerated Insight here.
What are your biggest challenges in sales and fraud detection? Post a comment below or write to us at firstname.lastname@example.org and let us know.