We’re back from this year’s Western Independent Bankers Annual Conference for Bank Presidents, Senior Officers, and Directors. This year’s conference was held at the beautiful Grand Wailea resort in Maui. It was a great setting for conversations, presentations, and, of course, sunshine and golf. The theme of this year’s conference was Transformational Leadership. It was […]
Here are three questions that financial institutions and retailers should be asking themselves: How do you identify profitable customers at account opening? With customer expectations rising, how do you transform operations for better service and bigger profits? How do you enter new markets with confidence? We know these questions are weighing on organizations of all […]
GDS Link Enhances DataView360® Credit Risk Management Platform with Dragnet Solutions® Accelerated Insight Customer Analytics Integration
Updated Platform Provides Advanced Analytics from Dragnet Solutions to Cane Bay Partners VI, LLLP for Clients’ Loan Decisioning NOVATO, Calif., March 3, 2015 – Dragnet Solutions, Inc., a provider of real-time account screening solutions for financial institutions and retailers, announced today that GDS Link, LLC, a global provider of customer-centric credit risk management and process […]
Texas Bankers Association Convention 2015 Texas Bankers Association Convention JW Marriott Austin, Texas April 15-17, 2015 We’ll be exhibiting in Booth #418 at the TBA Convention in beautiful Austin, TX this year. If you would like to arrange a meeting at the conference, please contact us. EMERGE Conference 2015 CFSI/American Banker EMERGE Conference Hilton Austin […]
Wishing everyone a wonderful holiday season!
“Even when institutions win business and open accounts, risks persist. Not all customers will be profitable. Some will charge-off because of losses, and a few will perpetrate fraud. But others will become loyal, profitable customers, and some of these profitable customers will be willing to consolidate their business with the institution.
If institutions can recognize these profitable customers at account opening, they take proactive steps to win a larger share of these customers’ business.”
Customers aren’t all alike. One important way in which they differ is the annual revenue they produce for an institution. If, at account opening, you can identify which customers are likely to be loyal and profitable and which are likely to be costly or even fraudulent, your branch associates can make the most profitable decisions […]
At many financial institutions today, clearing discrepancies in Customer Identification Program (CIP) data is a batch process that occurs on Day 2—after the customer has already left the branch. This delay can be costly. It increases the chances of losses from fraud and compromises the quality of the onboarding experience. Real-time discrepancy clearing enables branch associates to work with customers to clean up data at account opening, making it easier for the institution to catch fraud, to reduce costs, and to deliver the best possible onboarding experience.
This seems obvious, but it’s often easier said than done. In too many institutions, account-screening processes yield cryptic yes/no decisions without any further explanations. Batch (Day 2) processing remains common. Assessing and responding to a business opportunity takes time. If someone’s looking for a prepaid card for a trip they’re taking tomorrow, or a small-dollar […]
At the 2014 Education Summit and Expo of the Western Independent Bankers Association, we heard some spirited discussion about the future of branch banking. Clearly, branch banking is changing. Branch traffic is down. Fewer customers consider the branch their first-choice channel for interacting with their institution. Customers are performing more transactions, such as depositing checks […]