Is empathy a reliable way of understanding customers? All too often, the answer is no, according to a recent study described in Harvard Business Review. The more managers strive to be empathetic, the more likely they are simply to project their own preferences onto customers.
This post is an excerpt of an article by Dragnet Solutions CEO Greg Cote for the WIB Directors Digest newsletter. The full article is available on the WIB site. Sometimes in business a feature or function dismissed as tactical or merely technical proves itself to be strategic — a vital tool for organizations to grow […]
We’re back from this year’s Western Independent Bankers Annual Conference for Bank Presidents, Senior Officers, and Directors. This year’s conference was held at the beautiful Grand Wailea resort in Maui. It was a great setting for conversations, presentations, and, of course, sunshine and golf. The theme of this year’s conference was Transformational Leadership. It was […]
Here are three questions that financial institutions and retailers should be asking themselves: How do you identify profitable customers at account opening? With customer expectations rising, how do you transform operations for better service and bigger profits? How do you enter new markets with confidence? We know these questions are weighing on organizations of all […]
GDS Link Enhances DataView360® Credit Risk Management Platform with Dragnet Solutions® Accelerated Insight Customer Analytics Integration
Updated Platform Provides Advanced Analytics from Dragnet Solutions to Cane Bay Partners VI, LLLP for Clients’ Loan Decisioning NOVATO, Calif., March 3, 2015 – Dragnet Solutions, Inc., a provider of real-time account screening solutions for financial institutions and retailers, announced today that GDS Link, LLC, a global provider of customer-centric credit risk management and process […]
EMERGE Conference 2015 CFSI/American Banker EMERGE Conference Hilton Austin Austin, TX June 10-12, 2015 We’ll be exhibiting at this year’s EMERGE Conference in Austin, TX in June. If you would like to arrange a meeting at the conference, please contact us. BAI Retail Delivery 2015 BAI Retail Delivery 2015 The Venetian Las Vegas, NV October […]
Wishing everyone a wonderful holiday season!
“Even when institutions win business and open accounts, risks persist. Not all customers will be profitable. Some will charge-off because of losses, and a few will perpetrate fraud. But others will become loyal, profitable customers, and some of these profitable customers will be willing to consolidate their business with the institution.
If institutions can recognize these profitable customers at account opening, they take proactive steps to win a larger share of these customers’ business.”
Customers aren’t all alike. One important way in which they differ is the annual revenue they produce for an institution. If, at account opening, you can identify which customers are likely to be loyal and profitable and which are likely to be costly or even fraudulent, your branch associates can make the most profitable decisions […]
At many financial institutions today, clearing discrepancies in Customer Identification Program (CIP) data is a batch process that occurs on Day 2—after the customer has already left the branch. This delay can be costly. It increases the chances of losses from fraud and compromises the quality of the onboarding experience. Real-time discrepancy clearing enables branch associates to work with customers to clean up data at account opening, making it easier for the institution to catch fraud, to reduce costs, and to deliver the best possible onboarding experience.