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Insights

Use Web Services to Modernize Applications and Support Omnichannel Strategies

This post is an excerpt of an article by Dragnet Solutions CEO Greg Cote for the WIB Directors Digest newsletter. The full article is available on the WIB site. Banks find themselves facing two daunting technology challenges: first, updating or extending legacy applications to take advantage of Big Data, faster analytics and mobile devices; and […]

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Study Finds that Customer Empathy Usually Goes Amiss

Is empathy a reliable way of understanding customers? All too often, the answer is no, according to a recent study described in Harvard Business Review. The more managers strive to be empathetic, the more likely they are simply to project their own preferences onto customers.

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Benefits of Real-time Account Segmentation

This post is an excerpt of an article by Dragnet Solutions CEO Greg Cote for the WIB Directors Digest newsletter. The full article is available on the WIB site. Sometimes in business a feature or function dismissed as tactical or merely technical proves itself to be strategic — a vital tool for organizations to grow […]

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WIB Annual Conference 2015 Report

We’re back from this year’s Western Independent Bankers Annual Conference for Bank Presidents, Senior Officers, and Directors. This year’s conference was held at the beautiful Grand Wailea resort in Maui. It was a great setting for conversations, presentations, and, of course, sunshine and golf. The theme of this year’s conference was Transformational Leadership. It was […]

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Important Questions for Financial Institutions and Retailers

Here are three questions that financial institutions and retailers should be asking themselves: How do you identify profitable customers at account opening? With customer expectations rising, how do you transform operations for better service and bigger profits? How do you enter new markets with confidence? We know these questions are weighing on organizations of all […]

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A Financial Services Holiday Tale

Wishing everyone a wonderful holiday season!  

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Make Profitable Decisions at Account Opening

Customers aren’t all alike. One important way in which they differ is the annual revenue they produce for an institution. If, at account opening, you can identify which customers are likely to be loyal and profitable and which are likely to be costly or even fraudulent, your branch associates can make the most profitable decisions […]

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Want to Grow Revenue? Give People What They Want, When They Want It

This seems obvious, but it’s often easier said than done. In too many institutions, account-screening processes yield cryptic yes/no decisions without any further explanations. Batch (Day 2) processing remains common. Assessing and responding to a business opportunity takes time. If someone’s looking for a prepaid card for a trip they’re taking tomorrow, or a small-dollar […]

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Big Ideas for Branch Banking from the WIB Education Summit & Expo

At the 2014 Education Summit and Expo of the Western Independent Bankers Association, we heard some spirited discussion about the future of branch banking. Clearly, branch banking is changing. Branch traffic is down. Fewer customers consider the branch their first-choice channel for interacting with their institution. Customers are performing more transactions, such as depositing checks […]

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Risks and Benefits of Pursuing the Underbanked Market

Dragnet Solutions CEO Greg Cote has authored a guest column for the August 2014 edition of the Directors Digest newsletter for the Western Independent Bankers Association. Risks and Benefits of Pursuing the Underbanked Market With non-interest income flat for most institutions, and branch traffic in decline, many banks are searching for new markets. For many […]

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