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About: John Bennett

Recent Posts by John Bennett

Use Web Services to Modernize Applications and Support Omnichannel Strategies

This post is an excerpt of an article by Dragnet Solutions CEO Greg Cote for the WIB Directors Digest newsletter. The full article is available on the WIB site. Banks find themselves facing two daunting technology challenges: first, updating or extending legacy applications to take advantage of Big Data, faster analytics and mobile devices; and […]

Study Finds that Customer Empathy Usually Goes Amiss

Is empathy a reliable way of understanding customers? All too often, the answer is no, according to a recent study described in Harvard Business Review. The more managers strive to be empathetic, the more likely they are simply to project their own preferences onto customers.

Benefits of Real-time Account Segmentation

This post is an excerpt of an article by Dragnet Solutions CEO Greg Cote for the WIB Directors Digest newsletter. The full article is available on the WIB site. Sometimes in business a feature or function dismissed as tactical or merely technical proves itself to be strategic — a vital tool for organizations to grow […]

WIB Annual Conference 2015 Report

We’re back from this year’s Western Independent Bankers Annual Conference for Bank Presidents, Senior Officers, and Directors. This year’s conference was held at the beautiful Grand Wailea resort in Maui. It was a great setting for conversations, presentations, and, of course, sunshine and golf. The theme of this year’s conference was Transformational Leadership. It was […]

Important Questions for Financial Institutions and Retailers

Here are three questions that financial institutions and retailers should be asking themselves: How do you identify profitable customers at account opening? With customer expectations rising, how do you transform operations for better service and bigger profits? How do you enter new markets with confidence? We know these questions are weighing on organizations of all […]

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